-_ Article Contents _-
1 Creating and registering a We account – for additional packages and renewing your landline internet subscription 1.1 I cannot access the registered phone number with We
2 How to contact We customer service – We customer service number 2.0.1 Direct communication with We customer service
2.1 We customer service number 2.1.1 We customer service email
2.1.2 We customer service page on Facebook
2.1.3 Contacting We technical support on Twitter
Creating and registering a We account – for additional packages and renewing your landline internet subscription
Welcome to a better world! In this article, we will explore the steps to create a We account on the company's website. First, you will need the phone number associated with your line and your landline number.
Go to the link to create a new account here
A registration page will open; please pay attention to the following in the next image
Number (1) in the image refers to your service number, which is “the landline phone number registered with We”
Number (2) in the image refers to the security check; you must check the small box and pass the test to continue with the registration process
Number (3) click on “Continue” after filling in the previous information
The next step is to fill in the following information; please observe the image carefully
(1) The company indicates that a message will be sent to the mobile number you provided during registration, showing the last two digits of the line and the first three digits. So, try to have it nearby when registering or contact the owner of the number to get the activation code sent to that number.
(2) In this box, enter the registration code that was sent to your phone.
(3) Resend the code if you do not receive it within 10 minutes.
(4) This box shows you the landline number on which the account will be created.
(5) In this box, set a password for the account and ensure it contains letters and numbers.
(6) Re-enter the password.
(7) Click on this small box to agree to the terms and conditions.
(8) Click on Register
I cannot access the registered phone number with We
If you cannot access the number to which the activation code will be sent, you have the option to contact We support and request to change the registered number to a new one so you can receive the account activation code.
Choose one of the following methods to contact the company and inform them that you have lost access to the registered phone number, which prevents you from receiving the activation code to create your account with We
How to contact We customer service – We customer service number
We offers several ways to contact them, and here are the details:
1- Direct communication with customer service “chat”
2- Contacting through the customer service number
3- Contacting through Facebook
4- Contacting through Twitter
5- Contacting via email
Direct communication with We customer service
Visit the official We website here and at the bottom, you will find a red box that pops up at the bottom right of the page; you can click on it to start communicating with the company's technical support
After clicking on “live chat,” a box will open; fill in the information as shown in the next image
(1) Enter your name in the box indicated by number 1 in the previous image
(2) Enter your landline number in the box indicated by number 2
(3) Enter your mobile number in the box indicated by number 3
(4) Select the landline services option in the box indicated by number 4
(5) Click on “start chat” to begin the conversation with one of We's technical support representatives
_Wait for your turn and do not rush to close the chat; inform them that you have lost access to the registered phone number, which prevents you from receiving the activation code to create your account with We
We customer service number
We provides multiple ways to contact them, including direct numbers for communication.
You can call the following numbers to reach We customer service
Call the customer service center at 111 or 01555000111
We customer service email
We has a dedicated email for customer inquiries, and you can reach out via this email
Customer.care@te.eg
We customer service page on Facebook
You can contact We's technical support and customer service by messaging them on their Facebook page
You can access the We Facebook page here
Contacting We technical support on Twitter
You can also send a message to the company on Twitter, and one of the customer service representatives will respond to your inquiries
You can access the company's Twitter page through this link
