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How to fix the black screen issue on FaceTime: Are you experiencing a black FaceTime screen on your Mac, iPhone, or iPad? It can be frustrating when FaceTime connects without video or sound, especially during important video calls.
But don’t worry; this guide will help ensure a smooth FaceTime video calling experience with your family, friends, and colleagues. You’ll learn how to resolve the black screen issue on FaceTime for Mac and iOS users.
Fix 1. Force Quit the FaceTime App
The first and most important solution to fix the black screen on FaceTime is to force quit the app by pressing “Command + Q” on your keyboard. You can also do this by clicking on “FaceTime” and selecting “Quit.” Restart it from the Applications folder on your Mac.
Fix 2. Update Your Mac
Next, you should check if there are any software updates available for your Mac. This can fix software bugs and, in turn, resolve the black screen issue. To do this, follow these steps:
1. Go to “Settings,” click on “General,” and open “Software Update.”
2. If there’s an update available, click “Update Now.”
3. If there’s no update, click the “Apple” icon on your Mac and select “Restart.”
Fix 3. Check if it’s a Voice Call
Often, you might be making just a voice call, expecting it to be a video call. So, hang up the call and try making the video call again by pressing the “Video” button.
Fix 4. Allow Camera Access
Have you allowed the camera access for FaceTime before making a FaceTime video call? If not, complete this task as outlined below:
1. Open the “Apple Menu” to select “System Preferences.”
2. Click on “Security & Privacy” and then on “Camera.”
3. Check the box for the “FaceTime” app to allow it to use the camera.
Fix 5. Ensure FaceTime is Using the Correct Camera
Sometimes, your device has multiple cameras, and selecting the wrong one can result in a black screen on FaceTime. Therefore, you need to ensure the correct camera is selected. To check this:
1. Open FaceTime on your Mac.
2. Now, click on “Video” from the menu bar.
3. Make sure the correct camera is selected.
Use the correct camera
Fix 6. Ensure a Stable Wi-Fi Connection
You need a strong and stable internet connection to properly conduct a FaceTime video call. So, restart your Wi-Fi modem or check your internet speed once.
Fix 7. Close All Unnecessary Apps
Running too many applications on your Mac can consume resources, thereby hindering FaceTime calls. You can manually close apps using the close button or force quit running applications.
Fix 8. Reset SMC
A black FaceTime screen on your Mac could be due to a hardware issue, so try resetting the SMC. The method varies across different macOS versions.
For desktop Macs, iMacs, and Mac Minis, turn off your Mac and unplug the power cord. After waiting for fifteen seconds, plug the cord back in, wait another 15 seconds, and then turn on your Mac.
For MacBook Air and Pro, shut down the device while connected to a power source, hold down the “Shift + Control + Option + Power” keys for fifteen seconds, release the keys, wait 15 seconds, and then turn on the device.
For MacBook 2018 or later, turn off the device while ensuring it’s connected to a power source. Hold down “Left Ctrl + Left Option + Right Shift” for ten seconds.
Reset SMC
Black FaceTime Screen on iPhone/iPad
Are you facing a camera not working error on FaceTime for iPhone? If so, here are all the applicable fixes for iPhone or iPad users:
Fix 1. Restart Your iPhone/iPad
The first fix for the black FaceTime screen on iPhone/iPad is to restart the device; however, it varies by model.
For iPhone X and later, press and hold the side power button and one of the volume buttons, slide “slide to power off” to the right, wait 30 seconds, and press the side button until the Apple logo appears.
For iPhone 6 and later models before X, press and hold the power button to slide to power off, then turn it back on using the power button.
For iPhone 5 and 5S, press and hold the top button and slide the slider to power off, then turn it back on using the home button in the middle.
Fix 2. Check if FaceTime is Enabled
Restart your device and ensure FaceTime is available in your region. Now, download FaceTime from the App Store, sign in with your Apple ID, and activate the FaceTime app. Open it and click “Continue” to activate. Even if the app is activated, go to your device's “Settings,” click on “FaceTime,” and toggle this app on and off to fix minor glitches.
Enable FaceTime
Fix 3. Check Your Internet Connection
Since FaceTime uses an internet connection to initiate a FaceTime video call, you should check if your Wi-Fi network is stable. If not, turn on cellular data from the control bar, and if it is stable, try closing all other running apps.
Fix 4. Update Your iPhone/iPad
Sometimes, you might forget to update your device to the latest version, leading to black FaceTime screen issues. To overcome this, here’s what you need to do:
1. Open your device’s “Settings.”
2. Now, click on “General” and then “Software Update.”
3. Once done, press “Install Now.”
Update your iPhone/iPad
Fix 5. Grant Permissions for Camera and Microphone
You cannot make a call without enabling the camera and microphone on your device. Let’s stick to the specified steps:
1. Open “Settings” and select “Privacy.”
2. Turn on “Camera.”
3. Tap the “Microphone” button and toggle the switch on.
Fix 6. Ensure the Camera Lens is Not Blocked
Once you’ve confirmed you’re making a video call and granted camera permission, check your iPhone/iPad camera. Sometimes, it may be blocked by a cover or other obstructions; you should check it once, remove the cover, or clean it to ensure it works properly.
Frequently Asked Questions
1. Why is the screen black on FaceTime?
Some of the main reasons for a black screen on FaceTime include the camera being disabled or turned off, the camera being used by another app, something obstructing the lens, the camera not functioning, or poor internet connectivity.
2. Why can’t I see the other person on FaceTime on my iPhone?
This could be due to an issue with your internet connection; turn on cellular data if the Wi-Fi network isn’t working. Also, FaceTime and the camera may not be activated in settings, or the date and time may be incorrect, or your iOS/iPadOS version may be outdated, or there could be a minor glitch.
3. Why isn’t my FaceTime showing video?
There are multiple reasons why FaceTime may not show video, such as FaceTime being turned off in content and privacy restrictions, the camera and microphone being disabled or not functioning properly, Apple services being down, or no internet connection.
4. Why isn’t my FaceTime showing my picture?
FaceTime won’t show your picture if FaceTime Live Photos is turned off
