AI Conversational Tools, like me, you probably dislike contacting customer service. You often find yourself waiting through a long list of options asking you to "press one" or "press two," and after enduring this several times, you finally reach a customer service representative. If you're a large company or organization, you definitely don't want your customers to feel this way, which is why AI chatbot platforms are changing the way customer support is delivered.
- Links to download pages at the end of the article, click on View Download Links
With AI conversational tools, you can interact with a virtual agent powered by AI just like a real human, providing you with a much better customer service experience. It's one of the many fantastic ways to utilize AI in your business.
These tools allow companies to communicate with their customers in a natural conversational manner. With AI-powered chatbots, customers can get quick and accurate answers to their inquiries.
In this article, we will share the best AI chatbot platforms available today. We will look at how they work, the features they offer, and how AI can enhance the conversational experience.
What are AI Conversational Tools?
These are technologies that facilitate automated conversations between a company and its customers. These conversations can be text-based or voice-based and can occur on any messaging or voice communication platform.
Therefore, you can use messaging services, chatbots on your website, voice assistants, etc., and employ AI conversational tools to automate conversations on them.
AI has evolved to a level where it can simulate human conversations with a high degree of accuracy, utilizing Natural Language Processing (NLP) to power these human-like conversations.
AI helps understand speech, text, and intent, decode different languages, and respond as a human would.
Some AI conversational tool technologies are advanced enough to understand context and personalize conversations.
But what is the purpose of AI Conversational Tools?
The primary purpose of AI conversational tools is to automate conversations and customer interactions to provide accurate support around the clock.
However, this is not the only use of conversational AI technology; companies utilize this technology for a variety of purposes.
Want to know what they are?
Keep reading, as I will tell you in the next section.
AI Conversational Tools can:
Understand and use human language. With traditional chatbots, you have to pre-program questions and answers. AI conversational tools leverage AI technologies like natural language processing and machine learning to understand what users want, crafting appropriate responses and engaging conversations.
Integrate with other software. AI conversational platforms can communicate with other applications and APIs (like CRM, banking, or patient record systems). While traditional chatbots struggle with FAQs, AI conversational tools can perform banking transactions, update patient records, retrieve sales data, and more.
Improve performance over time. AI-powered software can learn from customer conversations and find ways to enhance.
Engage with users. Traditional chatbots are limited to written words, but AI conversational tools can conduct verbal conversations over the phone or online.
1- Kore.ai Platform
Kore.ai is a versatile AI conversational platform that covers almost any industry or use case. It goes beyond customer service—you can use Kore.ai to assist your marketing team in acquiring more leads or assist your HR team in recruitment. That's why I find Kore.ai to be a leader in AI conversational technology.
Here are some features I love about Kore.ai:
Industry-specific tools: Kore.ai has tailored solutions for almost any business, including healthcare, technical support, recruitment, HR, marketing, banking, and more.
Smart integrations: It connects to your existing documents or software, learns from them, and then utilizes that knowledge in conversations.
Analytics: You can access data from all previous conversations and gain insights into user experience, employee engagement, and more.
It may take some time to understand the website and documentation, so getting started might require a bit of effort.
2- Boost.ai Platform
Boost.ai makes it easy to create your first AI conversational assistant. The Boost.ai team not only builds your initial model but also allows you to test the program's capabilities before committing.
Here are some things I love about Boost.ai:
Easy setup: The Boost.ai team will build your first agent to help you get started quickly, and when you're ready to update the program, the drag-and-drop interface makes it incredibly easy.
Enhanced human chat: This hybrid chat service starts with an AI agent and then transitions to a human advisor when the AI recognizes that human assistance is needed. After that, when the employee helps the user, the AI continues to listen and support the conversation with relevant information and suggestions.
Try before you buy: Boost.ai is so confident in their platform that they will let you test it out and convince business owners to purchase the program before making a final decision.
There are fewer pre-made templates compared to Kore.ai templates, but it still supports many types of businesses, including banking, insurance, and e-commerce.
3- Cognigy Platform
While many other platforms focus on service-based businesses, Cognigy specifically targets e-commerce (along with airlines and insurance companies). So if you own this type of business, it might be one of your best bets.
Here are some features I love about Cognigy:
High accuracy: During testing, Cognigy achieved higher accuracy scores than IBM Watson Assistant, another leading company in the industry.
Supports 100+ languages: If you have a globally recognized e-commerce brand or an airline serving customers from around the world, you can interact with customers in almost any language.
Cognigy live agent: Cognigy virtual assistants can refer the customer to a human agent at any time, and even after the transition to a human assistant, the AI assistant remains on the call to assist the agent with relevant information and resources.
Cognigy describes its platform as "low-code," meaning you may still need to do some coding to run your AI agent.
4- Hyro Platform
Hyro is a unique AI conversational tool platform that supports three specific industries: healthcare, real estate, and government entities. This platform is fantastic because it learns directly from your data without the need for complex conversation flow setups.
Here are some things to note about Hyro:
No need to train the AI: Most platforms require you to define "user intents" (the user's goals for the conversation). Hyro avoids this extra work by creating a knowledge graph based on your business documents and data, allowing the AI assistant to learn to converse with users directly from the knowledge graph, bypassing the need for complex flows.
Healthcare-specific tools: Hyro has dedicated tools for healthcare institutions, including tools for scheduling doctor appointments and answering medical questions.
Your strategy can be improved based on data: The Hyro platform can identify common topics among users and help you update your strategy accordingly. Government entities or medical organizations can use this technology to detect new diseases that people are discussing and provide the AI with the right data to respond to users.
Hyro is currently available in English only, so it won't work with multilingual companies.
5- Replicant Platform
Replicant differs from other conversational platforms due to its strong focus on voice conversations. Replicant's AI assistants use their language understanding to conduct human-like phone conversations with customers.
Here are some key features of Replicant:
Conversation aggregation: The Replicant tool can aggregate all customer conversations to help you identify the most common topics people are asking about.
Replicant powers: These are enhancements for AI assistants that give them additional capabilities, such as syncing across communication channels or processing payments.
Precise listening: Replicant boasts the highest accuracy in the industry for understanding phone conversations, specifically training its software on lower-quality audio so it can perform even when the sound is unclear.
Quick response: The AI assistant responds to speech in less than a second, making it feel like a genuine human conversation.
This platform only provides voice-based conversations, so you'll need to find another solution for text-based interactions.
Conclusion
In this article, we discussed AI conversational tools, providing information about the top 5 platforms. Conversational platforms are primarily used for customer support, as the ability to talk to a human-like virtual assistant leads to increased customer satisfaction.
However, the technology is not limited to customer service alone. AI conversational tools can also be used in sales, marketing, employee engagement, technical support, and much more.
